Immediacy, Quality, and AI

We live in a world where immediacy has become the cardinal virtue. More and more attention is focusing on real-time communications and messaging, both for consumers and businesses (e.g. Slack). But this focus comes with major implications and consequences. Immediacy delivers on-demand dopamine hits. We get instant gratification, not just because of the content of … Continue reading Immediacy, Quality, and AI

The Goal Of Communication Is To Be Understood

I often warn people that it’s shockingly hard to communicate your thoughts to someone else.  Far too often, I speak with entrepreneurs who are frustrated by how their employees or even co-founders don’t understand what needs to be done. That’s when I tell them, “The goal of communication is to be understood.”  Your responsibility goes … Continue reading The Goal Of Communication Is To Be Understood

What you can learn about communications from the humble bug report

Consider the bug report. It’s a little talked-about, little-loved part of working at a startup. Every application has bugs.  These a complex systems with thousands or even millions of lines of code. But unless your developers are using the application every minute, they’re unlikely to find all the bugs themselves, no matter how much your … Continue reading What you can learn about communications from the humble bug report