The Difference Between How Good and Bad Organizations Handle Disagreements

One clear way to distinguish between a good organization and a bad one is to look at how it handles disagreement. The mark of a good organization is that disagreement leads to improvements in the business. The mark of a poor organization is that disagreement leads to a worsening in the business. In the chaos … Continue reading The Difference Between How Good and Bad Organizations Handle Disagreements

Rules, Damned Rules, and Heuristics

Since I don’t have the patience to reconstruct the elegant arguments of my lost post (including the careful and humorous references to Genghis Khan, The Princess Bride, football referees, and Dungeons and Dragons), I’m going to give it to you straight and raw. Rules are dangerous because outside of natural laws of physics and chemistry, … Continue reading Rules, Damned Rules, and Heuristics