The customer is always right (but not in the way you think)

One of the big frustrations that startups face is the disconnect between the customer-facing and product-facing sides of the company.  From time immemorial, engineers have complained about the wild promises Sales makes, while salespeople complain that engineers have no idea what the customer wants. The thing is, both sides are right. Sales doesn’t understand the … Continue reading The customer is always right (but not in the way you think)