metrics – Chris Yeh

Be careful what you measure

June 2, 2013May 22, 2019 by Chris Yeh

Back in the 1990s, when I started my first company, I recruited Jim Fitzsimmons to take over as CEO so I could finish my MBA. (Side note: Jim was an All-American basketball player in college, when he starred for Harvard along side future broadcasting legend Jim Brown. Jim and I would occasionally play ball together … Continue reading Be careful what you measure

You Get What You Inspect, Not What You Expect

January 24, 2008May 21, 2019 by Chris Yeh

When I started my first company (long, long ago in a valley not so far away), I learned a valuable lesson from Jim Fitzsimmons, the guy I recruited to be CEO. Jim had experience both as an entrepreneur, and as a corporate manager (he had been assistant controller of all of Pepsico), and he had … Continue reading You Get What You Inspect, Not What You Expect