This morning, I had the misfortune of having my car’s transmission conk out while I was on the freeway. Fortunately, I was able to exit the freeway and park on the street, where I could safely call GEICO for roadside assistance. But this post isn’t about the $2,000+ I’m going to have to spend on … Continue reading The $2,000 Customer Service Call
I despise Black Friday. Not only does it involve spending money (never a favorite activity of mine), it also means dealing with the chaos of overcrowded retail stores. Last night, before sitting down to Thanksgiving dinner, I was dispatched to Toys R Us to pick up some of the Christmas shopping. (Thanks American retailers, for … Continue reading If someone asks you, “Are you sure?”, you’d better be
I was very entertained when I read a recent blog post complaining about the crappy customer service you get from big internet companies. The writer titled it, “Hey internet giants, you’re no longer startups, get some customer service.” http://bit.ly/17LtbMC I was entertained for two reasons. The first is that it’s quite possible for a startup … Continue reading Want better support? Then make that part of your buying criteria.