Author, Investor, Speaker, Mentor
Sometimes, the best salesperson is an error message. One question that often arises for SaaS companies that sell to the enterprise is whether they should funnel customers through salespeople, or offer a self-service product. Usually, the partisans of the two sides are like opposing factions in a holy war. The Church of Sales insists that … Continue reading Talk To The Software
Continuing my series on enterprise SaaS, the private cloud, and other hybrid strategies, I want to offer some hope for startups that are reluctant to abandon their 100% SaaS strategy. I understand your position, because I can clearly recall arguing in 2007 that SaaS was on the “right side of history.” I had been in … Continue reading Is AWS a lifeboat for enterprise SaaS?
I’ve already written about how “Enterprise SaaS” might be a misnomer: http://chrisyeh.blogspot.com/2013/06/why-enterprise-saas-may-soon-be-misnomer.html Now comes a major piece of news that reinforces my prior post. Amazon has just signed a $600 million contract with the CIA to construct a private version of Amazon’s cloud infrastructure inside the CIA’s datacenters: http://bit.ly/10Luqth If any company has the wherewithal … Continue reading The Hybrid Cloud is Here To Stay
One of the most exciting developments to hit the enterprise software world in decades was the rise of SaaS. Companies like Salesforce.com blazed a trail that built enormous amounts of wealth and improved the lives of end-users. Prior to SaaS, most enterprise software was sold based on perpetual licenses, to CIOs and IT departments, with … Continue reading Why “Enterprise SaaS” may soon be a misnomer
I was very entertained when I read a recent blog post complaining about the crappy customer service you get from big internet companies. The writer titled it, “Hey internet giants, you’re no longer startups, get some customer service.” http://bit.ly/17LtbMC I was entertained for two reasons. The first is that it’s quite possible for a startup … Continue reading Want better support? Then make that part of your buying criteria.